Privacy Policy
Your privacy matters to us at Passesmanager
Information We Collect
At Passesmanager, we collect various types of information to provide and improve our cybersecurity services for IoT devices. This includes personal information you provide directly, such as your name, email address, company details, and contact information when you create an account or contact our support team.
Device and Usage Information
We automatically collect technical information about your devices and how you use our platform. This includes device identifiers, IP addresses, browser types, operating system information, and usage patterns within our security management interface.
IoT Device Security Data
Our platform monitors security metrics from your IoT devices, including connection logs, security event data, and device configuration information necessary to provide comprehensive cybersecurity protection.
How We Use Your Information
Your information helps us deliver effective cybersecurity solutions and maintain the security of your IoT device network. We use collected data to identify potential security threats, provide real-time monitoring, and send security alerts when necessary.
- Provide and maintain our cybersecurity platform services
- Detect and respond to security threats across your IoT devices
- Send important security notifications and service updates
- Improve our threat detection algorithms and security features
- Provide customer support and technical assistance
- Comply with legal obligations and regulatory requirements
We never use your personal information for marketing purposes without your explicit consent. Our primary focus remains on providing robust cybersecurity protection for your IoT infrastructure.
Information Sharing and Disclosure
We maintain strict controls over your personal information and only share data when absolutely necessary for providing our services or when required by law. Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), we ensure all data sharing practices meet federal privacy requirements.
Service Providers and Partners
We may share limited information with trusted third-party service providers who assist in delivering our cybersecurity platform. These partners are contractually bound to protect your information and use it solely for the services they provide to us.
Legal Requirements
We may disclose your information if required by Canadian law enforcement agencies or regulatory bodies, including compliance with court orders, subpoenas, or other legal processes under Canadian jurisdiction.
Data Security and Protection
As a cybersecurity company, we understand the critical importance of data protection. We implement multiple layers of security controls to safeguard your personal information and IoT device data.
- End-to-end encryption for data transmission and storage
- Multi-factor authentication for all user accounts
- Regular security audits and penetration testing
- Secure data centers with physical access controls
- Employee background checks and security training
- Incident response procedures for potential data breaches
Our security infrastructure is designed to meet or exceed industry standards for cybersecurity platforms operating in Canada, including compliance with relevant Canadian cybersecurity frameworks.
Your Privacy Rights
Under Canadian privacy legislation, including PIPEDA, you have several important rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them.
Access and Correction Rights
You have the right to access your personal information we hold and request corrections if you believe any information is inaccurate or incomplete. You can request a copy of your data through your account dashboard or by contacting our privacy team.
Data Portability and Deletion
You may request to receive your personal information in a portable format or request deletion of your account and associated data. Please note that some information may need to be retained for security audit purposes as required by Canadian cybersecurity regulations.
Withdrawal of Consent
You can withdraw your consent for certain types of data processing at any time. However, this may limit our ability to provide comprehensive cybersecurity protection for your IoT devices.
Data Retention and Storage
We retain your personal information only as long as necessary to provide our cybersecurity services and meet our legal obligations under Canadian law. Different types of data have different retention periods based on their purpose and regulatory requirements.
Account Information
Account details and profile information are retained for the duration of your active subscription plus three years afterward for security audit purposes, as recommended by Canadian cybersecurity best practices.
Security Event Data
IoT device security logs and threat detection data are retained for up to two years to maintain historical security analysis capabilities and comply with potential regulatory investigations.
International Data Transfers
While Passesmanager operates primarily within Canada, some of our cloud infrastructure and service providers may process data outside Canadian borders. When international transfers occur, we ensure adequate protection through contractual safeguards and compliance with Canadian privacy laws.
All international data transfers are governed by agreements that provide equivalent privacy protection to Canadian standards, including appropriate technical and organizational security measures.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our services, legal requirements, or industry best practices. When we make material changes, we will notify you through your registered email address and provide at least 30 days' notice before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your information. The most current version will always be available on our website at passesmanager.com.
Contact Our Privacy Team
If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:
Passesmanager Privacy Office
1527 Park Ave, Saskatoon, SK S7H 2N9, Canada
Phone: +1 647 775 1837
Email: privacy@passesmanager.com
This Privacy Policy is effective as of March 15, 2025 and was last updated on March 15, 2025.